Shipping and Returns Policy

Shipping & Returns

ONLINE ORDERS SHIPPING & RETURNS

 Thank you for shopping with Testosterone Shoes. We greatly appreciate your business. To provide you with the best service possible. Here are step-by-step instructions listed below for returning or exchanging an item. We look forward to doing business with you again.

SHIPPING POLICY

  • Shipping is FREE on all orders over $75.00.
  • Your order will be shipped same-day if placed before 2pm CST, assuming your payment processes successfully. Holidays and weekends excluded.
  • Orders are shipped WEEKDAYS only. Weekend orders will be shipped the following Monday. Holidays excluded.
  • Expect to receive your order in 3-5 weekdays after shipment.
  • Couriers: USPS or Fedex

 

Return Policy

  • Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.
  • Items can be exchanged or returned for a full refund within 30 days of receiving the item.
  • Shipping charges are not refundable and there is a $4.99 per order return fee that covers restocking and postage back to the warehouse.
  • Refunds are always issued to the original method of payment. 
  • Start by visiting our Returns Center.
  • Items scheduled for a return / exchange outside of the current return center and return procedure are not guaranteed a refund/ exchange if items are not received.

 

Exchanges:

  • Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.
  • Items can be exchanged or returned for a full refund within 30 days of receiving the item.
  • Visit the Returns center and enter the SIZE, STYLE NAME, and COLOR of the item you would like us to send in the comment box in the returns check out process.
  • If the style you requested is out of stock, a refund will be issued to your original form of payment and the returns fee will be applied. (see above)

Please Note: Clearance Items may not be returned or exchanged. Gift Cards and E-Gift Cards cannot be returned or refunded. All purchases are final on Clearance items, Masks, E-Gift Cards and standard Gift Cards.

 

Diba Imports & Testosterone Shoes, guarantee against manufacturer's defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing returns@dibashoes.com with a description of the issue and images if you have them available.

Testosterone Shoes Return Center

testosteroneshoes.happyreturns.com

 

 

FREQUENTLY ASKED QUESTIONS

Where can I send my Returns?

Please visit our returns center and follow the directions and a pre-paid return label will be provided for you. You can drop it off at any FedEx US locations near you our return address is 3630 Corporate Trail Dr. Earth City, MO 63045.

What if it just doesn't fit?

If the item(s) purchased on our website doesn't fit, you may return your unworn footwear within 30 days of the original date you received the item. There is no additional charge for an exchange. Please follow the instructions here https://testosteroneshoes.happyreturns.com/

Can I get a refund if I bought the shoes at another store or website?

You can only get a REFUND from the merchant where you purchased your shoes. If you think you have a ‘factory defect’, please return the shoes to the merchant and let them know. They will handle the issue with Diba Shoes directly. If you attempted to get a refund but were unable, and your shoes are unworn, please send an email to: returns@dibashoes.com and we can help you.

 

If I live in the St. Louis area, can I try on Testosterone Shoes?

You may purchase or try on Testosterone Shoes at Diba Shoe Outlet in Earth City. Diba sits at the intersection of HWY 70 and Earth City Expressway.

For Directions call: (314) 373-1280

Diba Shoe Outlet
3630 Corporate Trail Dr.
Earth City, MO 63045

What if I still have questions about returns?

You can contact us about any problems or questions at returns@testosteroneshoes.com or by calling (314) 209-0150. We are open Monday-Thursday 10am-5:00pm CST. Friday 10am - 2pm CST.